WhatsApp & CRM Automation Case Study

The Problem

A leading pediatric clinic in Vijay Nagar, Indore was receiving over 30 online inquiries daily through Facebook ads but suffered from a 70% lead drop-off rate because staff took up to 4 hours to follow up. By the time they called, parents had already contacted or booked another pediatrician.

The Solution & Execution

We integrated n8n automation to connect Meta Lead Ads directly to a WhatsApp Business API and Google Sheets CRM. The second a lead was submitted, an automated, conversational WhatsApp message was triggered within 45 seconds, providing clinic timings, services, and a calendar scheduler link. If the parent didn't book, the system followed up automatically at 24 and 48 hours. This reduced response time to under 1 minute and slashed lead drop-off by 60%, generating 180+ bookings in the first month.

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